Contact Us

We hope you can find what you are looking for! If not please do be sure to get in touch as Melvin and Maria will be more than happy to work with you whatever your project requires.

Your Privacy is our Priority.

We would like to take this opportunity to assure you that your privacy is of utmost importance to us, as such we do not harvest your personal details for any means other than being able to fulfill your order.

The full use of your Personal Data within our business is as follows:

Should you contact us via facebook Instagram or any other social media platform you are contacting us via a private message to an account which is controlled by Craft Shapes Ireland, this account is password protected and operated solely by us.

If you place an order through our website, you will be asked for your address, phone number and email address, this to facilitate the processing and delivery of your order. Our website system is, again, password controlled and controlled by Craft Shapes Ireland. You may be contacted by us if we have a query on your order, have an issue with the order or if it appears on the website that you may have had issues at checkout.

When your order is placed your order sheet is printed to facilitate design, manufacture and picking of your parcel. Once wrapped your order sheet is stuck to the front of your parcel while it awaits a shipping label, once the shipping label is applied your order is updated on the website as completed and your order sheet is destroyed.

Your details of orders placed are retained electronically on our website system for traceability and accounting purposes but again this system is password protected and controlled by Craft Shapes Ireland only. This information is not available to anybody outside CSI.

At this time we do not operate an email marketing campaign as such we do not have mailing lists of our customers. Should we in the future decide to implement this all previous customers will be sent one email to ask if you would like to be involved, if not then you will not be added to the list.

We truly hope that the explanation of our use of your personal details are reassuring to you.

We look forward to continuing to work with all of our customers

Returns

What is your Returns Policy?
Goods sold on this website are supplied in good faith. Personalised items, by nature of the product may not be returned as these are made to order.

If however you order the wrong non personalised item and are not completely satisfied with the non personalsied items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. There is also a restocking charge of 10% of the value of the goods.

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

To make a return contact Info@craftshapesireland.ie. for further information.

Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.irishstatutebook.ie/2001/en/si/0207.html